**Guest Response:**
Dear valued guest,
I apologize sincerely for the inconvenience you experienced with the temperature in your room. I completely understand how frustrating it can be to not have a comfortable stay. Please be assured that I'm committed to resolving this issue promptly.
I've informed our maintenance team, and they'll attend to your room immediately to ensure the temperature is adjusted to your preference. You can expect this to be resolved within the next 30 minutes.
As a gesture of goodwill, I'd like to offer you a complimentary amenity, such as a bottle of water or a fresh fruit platter, to make up for the distress caused.
**Internal Instructions (for Front Desk/Manager):**
**Immediate Action:**
1. Contact the maintenance team to adjust the room temperature according to the guest's preference.
2. Verify the room temperature with the guest once the adjustment is made to ensure their satisfaction.
**Escalation Protocol:**
If the issue persists after the initial resolution, please escalate this to the hotel manager for further assistance.
**Cost-Effective Solution:**
Offer the guest a complimentary amenity, such as a bottle of water or a fresh fruit platter, to show our commitment to their satisfaction.
**Follow-Up Mechanism:**
Please follow up with the guest within 24 hours to confirm that the issue has been satisfactorily resolved and gather feedback on their overall stay.
**Resolution Monitoring:**
After resolution, request feedback from the guest to ensure we're meeting their expectations and to identify areas for improvement.
Rocket
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