Empower contact centers with intuitive omnichannel software.

Open

March 27, 2023

Collab.com

Customer support

2,805

No ratings

Use tool Copy 🔗

Inputs:

Outputs:

Empower contact centers with intuitive omnichannel software.

Overview

Overview Releases Pricing Reviews Prompts Pros & Cons Q&A Alternatives Recommendations

Customer support278 0

Text Summarization Content Data Extraction News Aggregation AI Tool For News Information Processing Data Analysis

Most popular alternative: IllumiChat (871 saves)

View 7 alternatives Recommendations

By unverified author Claim this AI

OneContact Suite is an omnichannel collab contact center software that aims to empower contact centers with intuitive AI tools to enhance customer engagement.

The software is designed to streamline customer interactions by integrating CRM, speech analytics, and other advanced features such as gamification, workforce optimization, and agent scripting.

OneContact Suite also offers cloud PBX and call center as a service (CCaaS) solutions with intelligent routing and self-service capabilities through IVR and bots.

With advanced reporting and quality monitoring features in real-time, OneContact Suite enables efficient management of voice, video, e-mail, instant messaging, and social media channels through a single interface.

The software is web-based, available in any browser, and comes with intelligent routing that connects customers to the most appropriate agents. Additionally, OneContact Suite allows voice and screen recording and provides tools for speech analytics to improve overall performance.

The software also offers comprehensive integration options and provides CRM connectors, making it easy to integrate other business apps. Overall, OneContact Suite is a comprehensive collab contact center software that enables businesses of all sizes to enhance customer interactions and optimize their operations.

Releases

Get notified when a new version of Collab.com is released

Notify me

Initial release

March 4, 2021

Initial release of Collab.com.

+ Submit new release

Pricing

Pricing model

No Pricing

Use tool

Save

🔗 Copy link

🗳️ Vote Best AI Tool

Featured

Customer support Collab.com

Customer support

2,805

No ratings

Overview Releases Pricing Reviews Prompts Pros & Cons Q&A Alternatives Recommendations

Use tool

Save

Related tasks

Call center automation4 0

Customer support automation1 0

Reviews

No ratings yet.

★ ★ ★ ★ ★ 0

★ ★ ★ ★ 0

★ ★ ★ 0

★ ★ 0

★ 0

How would you rate Collab.com?

Help other people by letting them know if this AI was useful.

Your rating

★ ★ ★ ★ ★

Post

Prompts & Results

Title:

Description:

Prompt type*:

Prompt*:

Output type*:

Output*:

Add your own prompts and outputs to help others understand how to use this AI.

Collab.com was manually vetted by our editorial team and was first featured on March 27th 2023.

Promote AI Claim AI New release

Jason AI

AI-powered assistant for B2B sales outreach

Sales

Open

65,108
509
4.2

v2.5 released 1mo ago
From $500/mo
Share

19,895 jasonai.tech

piw

🙏 24 karma

Oct 8, 2025

that's such a great AI

4016 Reply Share Edit Delete Report
CodeRabbit

Enhanced code review for improved workflow and quality.

Code reviews

Open

898,665
650
3.8

v1.6 released 29d ago
Free + from $12/mo
Share

790,167 coderabbit.ai

Sahil Mohan Bansal

🙏 234 karma

Nov 13, 2024

Reducing manual efforts in first-pass during code-review process helps speed up the "final check" before merging PRs

16022 Reply Share Edit Delete Report

Pros and Cons

Pros

Omnichannel contact center software

CRM integration

Speech analytics

Real-time advanced reporting

Quality monitoring features

Gamification

Workforce optimization

Agent scripting

Cloud PBX service

Intelligent routing

Self-service capabilities: IVR, bots

Single interface management

Voice and screen recording

Comprehensive integration options

CRM connectors

Web-based

Available in any browser

Streamlines customer interactions

Real-time quality monitoring

Empowers businesses of all sizes

View 15 more pros

Cons

Limited social media integrations

No mobile app mentioned

Complex interface

Too many separate modules

No live chat support

No explicit data security measures

Possible steep learning curve

Focus on call centers only

No built-in analytics tool

Limited gamification capabilities

View 5 more cons

7 alternatives to Collab.com for Customer support

FluxyAI

AI chatbot that supports customers 24/7.

20,205
7
3.6

Released 1mo ago
Free + from $20/mo
Share
19,556 www.getfluxyai.com
IllumiChat

From Ticket Backlog to Instant Answers Powered by AI

19,864
871
4.8

v2.0 released 3mo ago
Free + from $29/mo
Share
DigitalGenius

Automated ecommerce customer support.

19,502
384
3.0

v1.1.1 released 11mo ago
No pricing
Share
InboxPilot - Custom Trained Chatbot for email and website

Chatbot for Email using your Data!

12,314
27
4.6

Released 6mo ago
Free + from $9/mo
Share
10,989 www.inboxpilot.co

Alex P

🙏 1 karma

May 16, 2025

We've been using InboxPilot for a couple of weeks now, and it’s been a game-changer for my art studio's business! Our admins were drowning in repetitive customer emails while juggling phone calls and front-desk responsibilities, but we had a debate in our team about whether we could afford to hire support specialists. Now, with AI handling emails 24/7, our admins only review the emails that are escalated. I used to notice that emails went unanswered for hours due to the workload, and I'm sure our customer satisfaction has increased significantly since they receive responses right away. Thank you for the tool!

2 Reply Share Edit Delete Report
Jotform AI Agents

Friendly AI agents for instant, scalable customer service.

7,915
27
5.0

Released 8mo ago
Free + from $34
Share
5,416 www.jotform.com
Twig AI

AI analyzes docs to answer customer questions

7,419
21
5.0

v1.2 released 9mo ago
Free + from $500/mo
Share
CustomGPT.ai

Cut your Customer Service Costs in Half with CustomGPT.ai

7,236
141
5.0

Released 1y ago
Free + from $99
Share

View 168 more alternatives

Q&A

What is OneContact Suite?

OneContact Suite is an omnichannel collab contact center software designed to boost customer engagement with the assistance of intuitive AI tools. It integrates CRM, speech analytics, and leverages advanced tools like gamification, workforce optimization, and agent scripting. The software facilitates efficient management of different communication channels like voice, video, email, instant messaging, and social media all from a single interface. It also offers cloud PBX and call center as a service (CCaaS) solutions with intelligent routing and self-service capabilities.

What features does OneContact Suite provide for customer engagement?

OneContact Suite provides a variety of features for customer engagement. It facilitates omnichannel management of multiple communication channels like voice, video, email, instant messaging, and social media. It uses AI-enhanced tools for quality monitoring, intelligent routing, speech analytics, and agent scripting. OneContact Suite provides self-service capabilities through IVR and bots, and it also offers advanced real-time reporting, voice and screen recording features.

Does OneContact Suite offer CRM integration?

Yes, OneContact Suite offers comprehensive CRM integration options. It provides CRM connectors, making it seamless to integrate with other business apps. Besides, OneContact Suite provides an interface with a Customer Interaction Hub, an omnichannel contact management system with the interaction history for every client.

How can OneContact Suite improve my call center's performance?

OneContact Suite can significantly improve your call center's performance through its advanced and intuitive AI tools. The software supports omnichannel management, enabling seamless interactions across different communication channels. It employs intelligent routing, which connects customers with the most suitable agents. The integrated speech analytics, alongside voice and screen recording features, enable success monitoring and adjustments. Further optimization is achieved through the integrated CRM connectors and features like gamification and workforce optimization.

What is Intelligent Routing in OneContact Suite?

The Intelligent Routing feature in OneContact Suite allows customers to be connected to the most appropriate agents. This smart feature streamlines and enhances the communication process, ensuring that customers receive effective and efficient service. It facilitates better customer engagement and satisfaction by minimizing wait times and providing personalized solutions.

How does the speech analytics feature of OneContact Suite work?

The speech analytics capability of OneContact Suite works by analyzing voice interactions within the platform. It's an AI-driven feature which examines and extracts valuable insights from voice interactions between customers and agents. By doing so, it assists in identifying trends and patterns, measuring sentiment, enhancing agent training, and ultimately, improving the customer experience.

+ Show 13 more

Can I record voice and screen interactions with OneContact Suite?

Yes, OneContact Suite allows voice and screen interactions to be recorded. This is a beneficial tool for call centers as it allows them to review interactions for quality assurance, compliance, agent training or identifying areas for improvement. These recordings can be further analyzed with additional tools like the speech analytics to gather more useful insights.

What are the self-service capabilities of OneContact Suite?

OneContact Suite offers self-service capabilities through IVR (Interactive Voice Response) and bots. These features allow customers to resolve their queries without direct agent involvement, providing efficient, round-the-clock service. It increases accessibility for customers, reduces wait times, and helps in managing bulk queries, thereby enhancing customer experience.

Does OneContact Suite offer a web-based interface?

Yes, OneContact Suite is available through a web-based interface. Being WebRTC based, it can be accessed in any browser, making it easily accessible and incredibly flexible to use from virtually any location. You don’t need any specific software installation to run it, which also eases the management of updates and new feature rollouts.

What are the benefits of OneContact Suite's omnichannel management?

The omnichannel management of OneContact Suite consolidates various communication methods like voice, video, email, instant messaging, and social media channels into one single interface. This allows call centers to deliver a seamless and holistic customer experience by interacting with customers on their preferred platform. Additionally, this simplifies agent work by eliminating the need to switch between different platforms, leading to increased agent productivity and customer satisfaction.

Can I integrate other business apps into OneContact Suite?

Yes, OneContact Suite provides comprehensive CRM connectors to easily integrate with other business applications. This feature allows information to be shared seamlessly across different applications, ensuring accurate, up-to-date information availability. It helps in maintaining a comprehensive view of customer interactions and enhances the efficiency of customer service through unified data access.

What is Collab's BotExpert?

Collab's BotExpert is a tool designed to automate interactions, ensuring 24/7 service availability. It uses Artificial Intelligence to predict customer needs and provide the most relevant responses. The precise functionalities and capabilities of BotExpert are not detailed on their website.

How does OneContact Suite's gamification feature work?

While the specifics of OneContact Suite's gamification feature are not detailed on their website, typically, gamification in contact centers refers to the application of game mechanics in a non-gaming context. It often involves setting goals, earning points or badges, and climbing leaderboards to motivate agent performance and improve overall productivity.

What is Nubitalk CCaaS offered by Collab?

Nubitalk CCaaS refers to an offering by Collab which is a Cloud Contact Center as a service. This cloud-based solution avails various features and utilities of a contact center, available as a service over the internet. Further details about Nubitalk CCaaS are not provided on their website.

Does OneContact Suite allow workforce optimization?

While specific details about how OneContact Suite enables workforce optimization are not provided on their website, workforce optimization in a contact center typically involves tools and programs that enhance agent productivity and operational efficiency. They also often provide an ability to monitor and analyze performance metrics, schedule and manage employee work hours, and offer training programs to improve agent skills.

What are the advanced reporting features in OneContact Suite?

OneContact suite offers advanced real-time reporting features. This means that leadership and management can have instant access to key metrics and analytics to track performance, identify trends and make data-driven decisions. However, the exact details about what these reporting features include are not specified on their website.

How does CIH in OneContact Suite improve customer interaction?

CIH, or Customer Interaction Hub, in OneContact Suite is an omni-channel contact management system that keeps a record of every interaction with every client. Hence, it provides a consolidated view of the customer’s journey, helping to deliver personalized services and effectively address their needs.

How does OneContact Suite help in managing different communication channels?

OneContact Suite provides a unified platform to manage different communication channels such as voice, video, email, instant messaging, and social media. This feature enables a seamless and consistent customer experience across multiple touchpoints and gives agents a holistic view of customer interactions, which can lead to better customer service response and shorter resolution times.

Is OneContact Suite suitable for businesses of all sizes?

Yes, OneContact Suite is suitable for businesses of all sizes. The versatility and scalability of the features, combined with its intuitive AI tools, make it an ideal solution for small businesses, mid-sized organizations, and large enterprises alike. It can adapt to different operational volumes and complexities while ensuring efficient customer interaction and effective call center performance.

Ask a question

Submit

If you liked Collab.com

Verified tools

Simple Phones

Never miss a customer call with your AI phone agent.

Customer calls

Open

7,963
149
5.0

Released 2y ago
Free + from $49/mo
Share
CoSupport AI

Fully Customizabel AI Agent for Customer Support

Customer support

Open

6,001
37
3.7

v1.0.1 released 10mo ago
Free + from $-2
Share
116 cosupport.ai

Muhammad Tahir

🙏 86 karma

Dec 5, 2024

CoSupport Customer is a game-changer for businesses looking to improve their customer service. The AI-powered chatbot handles routine inquiries across email, chat, social media, and messaging apps, allowing businesses to provide quick and accurate responses 24/7. It’s amazing how it can handle so many queries automatically, even in multiple languages, and still deliver personalized answers using company data. Plus, it’s easy to integrate with existing systems, and it keeps customer data safe. Overall, it helps reduce costs, improve efficiency, and free up human agents for more complex issues. Highly recommend!

32 Reply Share Edit Delete Report