AI-powered customer service for E-commerce stores

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July 29, 2023

Conversagent

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5.0(1)

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AI-powered customer service for E-commerce stores

Overview

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Shopping228 0

AI Customer Service Ecommerce Assistance Shopify Integration Automated Responses conversation-AI Sales ConversionFree + from $19/mo

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Author

Marshall Cowan

🛠️ 1 tool

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Conversagent is an AI-powered shopping assistant built for E-commerce platforms.
Operating 24/7, it acts like an in-store sales representative—guiding customers through their shopping journey, recommending products, and driving purchase decisions. Merchants using Conversagent see conversion rates of around 20%, which is comparable to in-store experiences.

With features like direct add-to-cart from chat, Conversagent makes online shopping faster and more seamless, reducing cart abandonment while boosting average order value. By handling all types of questions, it also cuts support overhead costs, freeing up store teams to focus on higher-value tasks.

The assistant communicates in a natural, human-like style that aligns with your brand’s tone, and can engage with customers in multiple languages. It's fully customizable to your brand.

Setup is quick and seamless, with easy integration into Shopify. Merchants praise Conversagent not only for reducing FAQ email volumes and improving efficiency, but also for delivering a personalised, sales-driven customer experience that feels as natural as speaking to a trusted team member in-store.

Key Features

Provides Personalised Recommendations
Add To Cart Feature From Chat Window
Available 24/7
Fully Customizable To Your Brand
Multi Language Support

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Initial release

June 29, 2023

Marshall Cowan

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Initial release of Conversagent.

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Free Trial

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$19/month

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Monthly

Free trial duration

21 days

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Conversagent was manually vetted by our editorial team and was first featured on July 29th 2023.

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Reducing manual efforts in first-pass during code-review process helps speed up the "final check" before merging PRs

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Pros and Cons

Pros

24/7 automated assistance

Direct answers on product page

Minimizes cart abandonment

Real-time customer engagement

Personalized content with GPT4

Store-specific responses

Limits risk of inaccurate answers

Does not process personal data

Pricing based on conversations

No coding needed for setup

Periodic app-store resyncing

Upcoming auto-sync feature

Works exclusively with Shopify

Streamlined shopping experience

Constant customer support

Easy installation process

Plug and play Shopify app

Accessibility to all Shopify users

Requires no code for setup

Increased sales conversion rates

View 15 more pros

Cons

Only for Shopify platforms

Depends heavily on store content

Need regular manual resyncing

Pricing based on 'conversations'

No obvious multilingual support

Limited to GPT4 technologies

Difficult to predict cost

No IOS or Android app

Limited customer data processing

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Q&A

What is Conversagent?

Conversagent is an AI-powered Shopify app developed by Clevertar. It operates as a 24/7 shopping assistant to enhance customer service and improve sales conversion rates in ecommerce.

How does Conversagent enhance the customer service on my Shopify store?

Conversagent enhances the customer service on your Shopify store by offering round-the-clock automated assistance. It answers customer queries directly from the product page, eliminating the need for manual searching. With AI-powered technology, it engages customers with personalized content while avoiding inaccurate or irrelevant answers, making the shopping experience smoother and more responsive.

What is the role of Conversagent in sales conversion on my Shopify store?

Conversagent boosts sales conversion on your Shopify store by engaging with customers in real time. By providing immediate, personalized responses to customer inquiries, it fosters potential customer interest and reduces the need for manual support. This swift interaction helps capture sales that might otherwise be missed.

How does Conversagent work round the clock?

Conversagent operates round the clock, thanks to AI technology. It uses GPT4 to auto-generate tailored responses any time of the day or night, ensuring customers receive immediate support whenever they need it.

How does Conversagent provide direct answers to customer queries?

Conversagent provides direct answers to customer queries by creating a library of your store products and information. Using advanced GPT4 AI, it searches this library for relevant answers to customer questions, providing a streamlined experience and eliminating the need for customers to search manually.

How does Conversagent help in reducing cart abandonment?

Conversagent reduces cart abandonment by providing real-time, personalized interaction. The AI-powered chat engages customers as they navigate the store, answering their queries and doubts, thus keeping them engaged and less likely to abandon their cart.

+ Show 14 more

What kind of technology does Conversagent use?

Conversagent uses advanced GPT4 technology, the latest from OpenAI. This AI allows Conversagent to generate tailored responses according to the customer's unique needs and queries. It operates using a library of your store products and information, ensuring responses are directly relevant to your merchandise.

How does Conversagent ensure the accuracy of its responses?

Conversagent ensures the accuracy of its responses by limiting itself to the content of your store. It creates a library of your store products and information, and then uses this library to answer customer queries. It only answers questions it can confidently respond to, thus minimizing the risk of 'hallucinations' or irrelevant answers.

Does Conversagent process any personal data of store visitors or customers?

No, according to Clevertar's privacy policy, Conversagent does not process any personal data associated with your store visitors or customers.

What is Conversagent's pricing plan based on?

Conversagent's pricing plan is based on 'conversations', not the number of messages sent. Each interaction between a customer and the chatbot on different pages counts as a single conversation. This pricing strategy is designed with the merchant's interests in mind.

Can anyone install Conversagent on their Shopify store or does it require coding knowledge?

Conversagent does not require any coding knowledge for installation. It offers a simple setup process with no coding requirements, allowing anyone to install it on their Shopify store.

How often should I sync the app with the store content?

You should sync the app with the store content whenever changes are made to the store, such as adding or removing products, changing product descriptions, adding new blogs, promotions, etc. Once the changes are made, open the Conversagent dashboard and select the green 'Resync Content' button in the top right-hand corner. This will train Conversagent on the store updates.

What is the auto-sync feature in Conversagent?

The auto-sync feature is part of Conversagent's planned updates. Once available, it will automatically sync the app with store content, eliminating the need for manual syncing.

Does Conversagent work with Shopify themes other than 2.0?

If your theme is a Shopify 1.0 theme, Conversagent can still work. However, the chat interface will need to be added via the App Embeds section. The floating chat interface version of Conversagent will then appear on every page using the theme the app has been enabled for.

How does Conversagent utilize GPT4 to generate friendly and tailored responses?

GPT4, the latest technology from OpenAI, powers Conversagent to generate friendly and tailored responses. The app syncs with your store content to understand the range of products and information available. GPT4 leverages this library to produce personalized responses based on each customer's unique queries.

Can Conversagent provide assistance to customers if my store's content is not sufficiently detailed?

To ensure optimal functioning, Conversagent needs sufficient store content that addresses common customer queries. This could include FAQs, product descriptions, store policies, blog posts, and more. If the content is not sufficiently detailed, the quality and accuracy of Conversagent's assistance could be significantly affected.

Can I install Conversagent on platforms other than Shopify?

Currently, Conversagent is built exclusively for Shopify merchants. For platforms other than Shopify, Clevertar's 'Enterprise' solution might be suitable.

Can Conversagent work outside of business hours to assist customers?

Yes, Conversagent operates outside of business hours. It offers round-the-clock automated assistance, ensuring that customers receive support whenever they require it, regardless of the time.

How does Conversagent help in increasing the engagement of my store?

Using cutting-edge GPT4 technology, Conversagent generates personalized content and engages customers in real-time conversation. This engagement keeps customers on the site longer, improving the chances of a purchase and thus increasing store engagement.

How do I sign up for the Beta Partner program for Conversagent?

You can sign up for the Beta Partner program for Conversagent by filling out the form available on their website. If you sign up before the end of July, you will have free access to the Conversagent GROW plan in 2023.

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Love this! I haven't laughed this hard at a website in years. The absurdity of some of these products combined with the straight-faced descriptions is just chefs kiss. What gets me is how well made it is, the generation is basically instant, the ui actually looks good and whoever wrote the prompts deserves a raise because the descriptions sound weirdly plausible while being completely ridiculous. Its the perfect example of high-effort pointless nonsense, absolutely made my day! Sometimes the internet just needs more stuff that exists purely for laughs and creative chaos. Kinda wondering what the business model is here tbh, feels like this would cost a lot just to run. 10/10 would waste time here again.

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