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Cresta
Overview
Cresta AI is an enterprise-grade Artificial Intelligence (AI) platform built specifically for contact centers. This intelligent tool harnesses the power of generative AI to enhance customer conversations and maximize their value.
It offers live coaching, provides insights across customer calls, and has a self-service feature, equipping teams to improve the effectiveness of their customer interactions.
Cresta AI is designed to facilitate a wide range of use cases including sales, customer care, retention, and collections, making it useful across various industries such as airlines, automotive, finance, insurance, retail, telecommunications, and travel & hospitality.
Cresta AI is comprised of multiple components. There's the 'Conversation Intelligence' which uncovers the real drivers of contact center performance, 'Agent Assist' that uses real-time AI for precise and impactful guidance, and 'Virtual Agent' for automating conversations.
Additionally, Cresta AI offers advanced contextual understanding by training its state-of-the-art models on user-specific data. With its scalable architecture, Cresta AI ensures ultra low-latency transcription and inference at the speed of conversations, making it suitable for real-time guidance.
The solution also provides a no-code command center, enabling non-technical leaders to train, test, and deploy AI models. Overall, Cresta AI aims to reinvent contact centers by pinpointing performance drivers, reducing costs through targeted automation, and empowering employees to work smarter and faster.
Releases
Top alternatives
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107,786535v3.0 released 1d agoFrom $500/moNo more random facts in your messages – now you pick exactly what Jason should research and use to match your strategy. Here's how it works: 1️⃣Select up to 3 personalization points that align with your outreach goals: Basic Research – start with the essentials and find what makes your outreach personal Company Research – dig into a company’s story and see what drives their business Prospect Research – get to know your prospects as real people, not just names on a list Industry Research – spot trends, keep an eye on competitors, and stay ahead Contact Fields Personalization – use the info you already have in your CRM to make every message feel custom-made. 2️⃣ Our New Research Agents, in seconds, gather only the info you need and that matters for your chosen strategy. No fluff, just relevant insights. 3️⃣ Jason turns that info into personalized messages – picking the most impactful data for each prospect so your outreach hits the right note every time. The result? You save time, skip manual research, and send messages that truly resonate. With AI SDR 3.0, auto-personalization finally makes sense. Flexibility when you need it – Want to personalize using contact fields? Just pick the ones that matter: first name, last name, title, company, city, state, country, company size, or industry. – Don’t want to personalize this time? No problem. Skip the options, and Jason will still create unique messages automatically. – When you choose multiple personalization points, Jason smartly picks the most relevant one for each message. Try out the new Research Agents, and feel how much faster and easier personalization can be.
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Open50,94430v2.2 released 11d agoFrom $24.00/mo -
42,39486v3.2.0 released 3d agoFrom $159/moMeet Cora Intelligence — the AI that books your next customer while you’re busy doing something else. No chasing leads. No endless follow-ups. Just upload your contacts, and Cora calls, emails, and qualifies them for you — automatically. That’s why Cora just hit Top 3 in Sales this week. If you’re in real estate, marketing, or B2B — and you’re tired of missing leads — there’s an AI for that. → Meet Cora
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35,598530v2.0 released 11mo agoFree + from $79/monavin jeno🙏 70 karmaOct 30, 2024has been an absolute game changer. Easy to use and offers the flexibility of enterprise level integrations at a fraction of the cost of some other tools. Training models are easy.
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32,000146v3.1 released 24d agoFree + from $49/moI was searching for such a tool literally two days ago, and today I found it on theresanaiforthat. That's funny and awesome. It seems to work well.
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27,57430Released 5mo agoFree + from $99/moThanks for the feedback! Would love to hear what you’d like to see next
