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Eloquens AI

AI email assistant that never sleeps.

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AI email assistant that never sleeps.

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Overview

Eloquens AI is a smart email assistant built to streamline businesses' email management. Powered with AI, it operates around the clock, promptly responding to routine emails in any language.

The assistant not only reads and understands each incoming inquiry but also crafts appropriate responses, thereby managing conversations intelligently.

It also categorizes priorities, directing urgent matters to your team. Eloquens AI is designed to manage thousands of concurrent email conversations, making it particularly useful for large corporations.

It features intelligent routing capabilities, automatically identifying when human intervention is required and redirecting conversations accordingly.

Furthermore, it boasts of advanced productivity tools such as AI-powered automated responses that maintain a personal touch, intelligent filtering for focus on relevant communications, and strategic email routing for improved team-wide communication.

The platform itself is customizable to fit unique operational needs and is designed to ensure GDPR and SOC-2 compliance, making it a staunch advocate for protected and regulated data handling.

To use Eloquens AI, users can set it up just like a new team member and customize the AI personas according to how they want emails handled. It offers flexible automation control where users can opt for full automation or draft creation with human review.

Eloquens AI can be a valuable tool for businesses seeking to optimize their email management, enabling them to focus on strategic work and decision-making.

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Pros and Cons

Pros

Operates 24/7

Multilingual email responses

Intelligent conversation management

Prioritizes urgent matters

Handles large email volumes

Intelligent routing capabilities

Personalized automated responses

Advanced email filtering

Improves team communication

Customizable platform

GDPR and SOC-2 compliance

Easy setup

Flexible automation control

Customer interaction analytics

Real-time email assistant

5 minute response time

Tone and style matching

Calendar appointment booking

Intelligent spam filtering

Streamlined email redirection

Draft creation with human review

Performance analytics

Conversational analysis

Handles routine communication

Crises management

Capacity to add knowledge

Workflow creation

Reviewing drafts capabilities

Handles spam emails

Scalability across departments

View 25 more pros

Cons

No mobile app

Potential language translation issues

Lack of user-friendly customization

Automatic routing may be incorrect

Might overlook important emails

Choice of full automation risky

Spam filter could be too restrictive

Costly for small businesses

Too many features, overwhelming

Requires personal information for setup

View 5 more cons

Q&A

What is Eloquens AI?

Eloquens AI is a smart email assistant powered by artificial intelligence that streamlines and optimizes businesses' email management. It operates 24/7, answering routine emails promptly in any language. It is capable of reading, understanding, and crafting appropriate responses to each incoming inquiry, hence managing conversations intelligently. It also handles the task of classifying emails based on priority, ensuring urgent matters are directed to the relevant team members. This system functions optimally for large corporations since it can manage thousands of concurrent email conversations.

How does Eloquens AI manage email conversations?

Eloquens AI manages email conversations by understanding each incoming inquiry and crafting suitable responses. It is capable of managing routine emails intelligently and can simultaneously handle thousands of different email conversations at any given moment. Key features include identifying priorities among email inquiries and directing urgent matters to the team, as well as intelligent routing. This allows it to redirect conversations when human involvement is necessary.

Can Eloquens AI handle emails in different languages?

Yes, Eloquens AI can manage emails in different languages. This is part of its design to operate around the clock, and it can promptly respond to routine emails in any language, making it an ideal tool for international businesses or corporations with a presence in multiple countries.

What is the intelligent routing capability of Eloquens AI?

Eloquens AI's intelligent routing capability automatically identifies when human intervention is necessary during email conversations and directs these conversations accordingly. This design ensures that urgent or complex matters not readily addressed by automation are promptly handled by the appropriate staff. Intelligent routing is a great feature for organizations where particular inquiries require human expertise or a human touch.

How does Eloquens AI prioritize emails?

Eloquens AI is designed to categorize priorities among the incoming inquiries. By understanding the importance and urgency of every email, it directs high-priority matters to the appropriate team members for immediate action. This feature allows for better management of important communications and ensures no critical matters slip through the cracks in email management.

How many concurrent email conversations can Eloquens AI manage?

Eloquens AI is designed to manage thousands of concurrent email conversations. This makes it especially suitable for large corporations where multiple threads of communication can be ongoing at any given moment.

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Can I customize the functionality of Eloquens AI for my unique business needs?

Yes, Eloquens AI offers a high degree of customization according to business needs. Users can set up Eloquens AI like a new team member and can also customize the AI personas based on how they want their emails to be handled. The system also offers flexible automation control, which means users can opt for full automation or draft creation with human review.

How does Eloquens AI enforce GDPR and SOC-2 compliance?

Eloquens AI is designed to ensure GDPR and SOC-2 compliance. Both these standards deal with the secure handling of personal and confidential information. GDPR, or General Data Protection Regulation, is a legal framework that outlines guidelines for the collection and processing of personal information of individuals within the European Union. Similarly, SOC-2, or Service Organization Control 2, is a type of audit that ensures that a company safeguards customer data. The compliance is not explicitly detailed on their website, but being built keeping these regulations in mind, it can be inferred that it follows protocols that respect data privacy and security.

Can Eloquens AI be set up like a new team member?

Yes, Eloquens AI can be set up like a new team member. This setup allows it to be integrated into your team's email management routine easily. This setup process is done through customizable AI personas where users determine how they want their emails to be handled.

What is the automation control of Eloquens AI?

Eloquens AI offers users flexible automation control. This feature gives users the option to either fully automate the email handling process or create drafts with human review. This functionality caters to companies' different needs and preferences when it comes to email management.

Can Eloquens AI help in customer interaction management?

Yes, Eloquens AI can significantly help in customer interaction management. As it handles routine email communication effectively, it frees up time for team members to focus on more meaningful and critical customer interactions. By seamlessly dealing with email conversations, it aids in maintaining consistent, professional responses across all communication threads. Also, thanks to its intelligent routing, more involved issues that need human intervention are directed to the concerned team members.

Which industries can benefit from Eloquens AI?

Any organization or industry that relies heavily on email for communication can benefit from Eloquens AI. These could include customer service, e-commerce, sales and marketing, logistics, and more. Any large to medium corporations experiencing a high volume of concurrent email conversations will find Eloquens AI particularly useful.

How does Eloquens AI improve team-wide communication?

Eloquens AI helps to improve team-wide communication through strategic email routing. Using its intelligent routing capabilities, it can automatically route emails to the appropriate person or team, ensuring prompt responses and optimal handling of issues. This streamlines communication within the team, preventing confusion and miscommunication, and ensuring efficient handling of internal and external communications.

Can Eloquens AI detect spam and irrelevant emails?

Yes, Eloquens AI is equipped with intelligent filtering capabilities. This means it can filter out spam and irrelevant emails, ensuring that the team focuses on relevant communications. This greatly enhances productivity by minimizing wastage of time on inconsequential emails.

How does Eloquens AI help in achieving operational efficiency?

Eloquens AI achieves operational efficiency by freeing up company's resources to focus on strategic tasks and decision making while the AI handles routine email management tasks. It can manage a high volume of concurrent email conversations, leading to increased scalability. Intelligent routing of emails also promotes efficiency as it reduces the chances of miscommunication and ensures that matters requiring human intervention are expediently directed to the right team member.

Does Eloquens AI handle large scale email operations?

Yes, Eloquens AI is designed to handle large-scale email operations. It can manage thousands of concurrent email conversations, making it particularly useful for large corporations. This ability to handle high volumes of email simultaneously is a key feature that supports operational efficiency in large, complex business environments.

Is there a free trial for Eloquens AI?

Yes, according to their website, a free trial is available for Eloquens AI. Users can start a free trial without needing a credit card.

How is the set up and customization process for Eloquens AI?

The setup and customization process for Eloquens AI is designed to be user-friendly. Users can set up the virtual email assistant in minutes, almost like onboarding a new team member. They can customize the AI personas based on their business needs and preferences regarding how emails should be handled. Eloquens AI offers flexible automation control, so users can work their way, choosing between full automation and draft creation with human review.

How does the pricing for Eloquens AI work?

Eloquens AI Pricing is based on a tiered model with three different plans - 'Professional', 'Advanced', and 'Business'. The 'Professional' plan costs $65 per month and is suitable for individual professionals. The 'Advanced' plan, ideal for small to medium teams, costs $169 per month. Finally, the 'Business' plan, intended for large businesses, costs $425 per month. Each plan includes a different set of features and allowances pertaining to the number of users, incoming emails handled, knowledge storage, conversation translation, and more. Users can also choose to pay yearly. There is a free trial available for 14 days in the 'Professional' plan.

What kind of support resources are available with Eloquens AI?

Details about support resources are not explicitly mentioned on their website. However, typical support resources for platforms like Eloquens AI might include user tutorials, FAQ sections, online chat support, and direct customer support via phone or email. Interested users may need to contact Eloquens AI or refer to additional resources to gather explicit information about the available support resources.

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