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Overview

Inkeep is an AI tool that transforms existing content into an intelligent chatbot, providing highly reliable search and support functionalities. Built to be a trusted companion, it facilitates the creation of a sophisticated chatbot experience that requires no ongoing maintenance.

In addition to fielding challenging inquiries, Inkeep offers instant assistance through scenario-specific guidance, freeing up teams to deal with novel problems.

Featuring a distinct capability of admitting unawareness and maintaining topic relevance, this AI tool guarantees trustworthy solutions. It introduces an intelligent transition process, enabling the creation of a support ticket directly from the chat.

Inkeep's key functionality is an AI assistant that assists support teams in quicker resolution span, while keeping them fully informed. It provides draft responses based on previous tickets and relevant documents.

The tool boasts a feature that turns resolved tickets into FAQs, strengthening knowledge base continually. Inkeep can be integrated effortlessly into various platforms, including websites, apps, community forums, or any documentation.

It offers potential use cases in varying formats: embedded chat, a chat button, a search bar, or a custom experience through APIs. Inkeep's unique feature is pinpointing where users encounter difficulties by providing AI-driven summaries that point out gaps in documentation or product.

Often praised for its easy setup and effective functionality, Inkeep proves to be a crucial element for support teams, significantly reducing their volume while providing seamless self-service experiences.

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March 20, 2023

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Pros and Cons

Pros

Transforms content into chatbots

No ongoing maintenance needed

Offers scenario-specific guidance

Admits unawareness

Creates support tickets

Speeds up resolution time

Provides draft responses

Converts tickets to FAQs

Effortless integration with platforms

Diverse format use cases

Identifies user difficulties

Easy setup

Reduces support team load

Search & support functionalities

Strengthening knowledge base

Embeddable chat, search bar

Custom experience through APIs

Unified search and chat

Zero-effort content ingestion

Flexible integration options

Quick setup possibilities

Drafts responses from history

Automatic FAQ creation

Can be embedded anywhere

Multiple format adaptability

Trustworthy solutions

Seamless self-service experiences

Supports different content types

View 23 more pros

Cons

Requires content transformation

No explicit multilingual support

No ongoing maintenance

No explicit on-premise hosting

Dependent on past tickets

Lacks detailed customer analytics

Can't define custom transitions

Summarizing functionality is limited

FAQ creation based on tickets only

No explicit custom data sources integration

View 5 more cons

Q&A

How does Inkeep transform content into an intelligent chatbot?

Inkeep uses Artificial Intelligence to transform existing content into an intelligent chatbot. It systematically pulls data from existing website content and encapsulates it into an AI-powered infrastructure that makes the information navigable through an interactive chatbot.

What kind of search and support functionalities does Inkeep provide?

Inkeep provides highly reliable search and support functionalities. It primarily assists with answering complex inquiries almost instantly, providing scenario-specific guidance not just for users but also allowing teams to focus on unique issues. It provides a seamless transition from AI support to human intervention when required, enabling the creation of support tickets directly from the chat interface.

How does Inkeep assist in creating a sophisticated chatbot experience?

Inkeep's AI algorithms facilitate the creation of a sophisticated chatbot experience by using existing content as the base and then implementing high-level search and support functionalities. It handles complex inquiries, provides immediate, scenario-specific responses, and maintains a conversational flow despite user direction changes. All these while requiring zero maintenance post-setup.

What does it mean that Inkeep can admit unawareness and maintain topic relevance?

Inkeep has been designed with a unique ability of 'admitting unawareness' and 'maintaining topic relevance' which essentially means it can acknowledge when it can't find relevant information and thereby doesn't provide low-quality guesses to user queries. In such scenarios, the AI maintains the intelligence to stay on-topic and gracefully transitions the issue to a human support personnel via a direct chat-to-ticket function.

Can Inkeep really create a support ticket directly from the chat?

Yes, Inkeep has been built with the feature of creating a support ticket directly from the chat interface. This intelligent transition process activates when the AI tool comes across queries it cannot address, turning it into a ticket for human support teams to resolve.

How does the AI assistant functionality contribute to quicker resolution times?

The key operation of Inkeep's AI assistant functionality is it uses existing resolved tickets and documents to form potential solutions to current inquiries. This feature allows support teams to reach quicker resolution times by suggesting draft responses based on historic data and thus mitigating the time spent on repeating solutions.

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In what way does Inkeep provide draft responses?

Inkeep's AI assistant uses previous tickets and relevant documents to create draft responses. It accesses a database of resolved queries and utilizes those successful engagements to predict and propose answers to current user questions, thereby speeding up the resolution process.

How does Inkeep turn resolved tickets into FAQs?

Inkeep has a feature that turns resolved tickets into FAQs. By doing this, it continually strengthens the organization's knowledge base. When a ticket is resolved, the AI interfaces the solution into a potential FAQ, allowing users to access the answer instantly, minimizing repetitive queries and further streamlining the support team's operations.

How is Inkeep integrated into websites, apps, community forums, or any documentation?

The integration of Inkeep into websites, apps, community forums, or documentation is described as effortless. It operates as a seamless extension of these platforms, providing an AI interface with minimal intrusion on the existing user interactiveness or layout.

What formats does Inkeep support: embedded chat, a chat button, a search bar, or a custom experience through APIs?

Inkeep supports a variety of formats depending on the platform of usage. These include an embedded chat within a website, a chat button for times when immediate customer interaction is preferred, a search bar that users can use for query navigation, and customizable APIs for a more personal experience tailored to specific business needs.

What is Inkeep's unique feature of pinpointing where users encounter difficulties?

Inkeep creates AI-driven summaries based on user interaction data. It pinpoints where users encounter difficulties by identifying gaps in documentation or product through this method. These summaries help businesses spot potential weaknesses in their content, thus guiding them on what to improve or elaborate for a better customer service experience.

What is the process of setting up Inkeep?

Inkeep is often praised for its easy setup. It’s designed to reduce technical hassle during integration into existing platforms. The setup aims to transform existing content into an AI chatbot, with continued support from the Inkeep team ensuring a smooth transition.

How does Inkeep help in reducing the volume of support teams?

Inkeep significantly reduces the volume of support teams by automating multiple customer interaction aspects. The AI-driven chatbot handles routine queries using scenario-specific guidance based on previously resolved issues allowing the human support teams to focus on more complex, unaddressed problems.

How does Inkeep facilitate self-service experiences?

Inkeep facilitates self-service experiences by creating a reliable AI chatbot from existing content. The prominence of search accuracy and immediate responses promotes a sense of autonomy among users as they can find accurate information without human support, thereby increasing the efficiency of the user experience.

Can Inkeep be trusted to create AI chatbots from my content?

Yes, Inkeep is a trustworthy tool in creating AI chatbots from existing content. It implements advanced algorithms to handle complex inquiries, maintains a self-expanding knowledge base from resolved queries, and promotes scenario-specific guidance facilitating a trustful self-service experience.

How does Inkeep handle complex questions?

Inkeep handles complex questions by drawing from an evolving knowledge base built from previous tickets, relevant documents, and continually updated content. Its AI(chatbot) directs the user along the conversation based on the nature of the questions, offering quality responses from the enriched data sources collected over time.

How does Inkeep maintain a continually strengthening knowledge base?

Inkeep maintains a continually strengthening knowledge base by converting resolved tickets into Frequently Asked Questions (FAQs). This AI-driven approach to expanding the knowledge base means that as more issues are resolved, this knowledge contributes to the richness of the AI's data sources, enabling it to answer increasingly complex queries over time.

Is Inkeep suitable for high-growth teams?

Yes, Inkeep is especially suitable for high-growth teams. It scales according to the increasing volume of inquiries and extends its coverage of content as business grows. By managing routine inquiries, Inkeep lets the support team focus on strategic tasks and novel issues typical to expanding operations.

Does the AI assistant of Inkeep provide citations?

Yes, the AI assistant of Inkeep provides rich citations for the answers it gives. The citations are drawn from the extensive knowledge base, pre-existing tickets, relevant documents, and more. These references not only enhance the credibility of the AI's responses but also guide users to further sources of information.

What means does Inkeep use to provide scenario-specific help?

Inkeep uses an AI-driven approach to provide scenario-specific help. It analyzes the query context and sequences to derive the best possible guidance from its knowledge base, previous similar situation tickets, and relevant documents. This allows for more precise, personalized, and prompt responses, enhancing the user experience.

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