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March 3, 2023
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Outset is an AI-moderated research platform designed to automate and streamline the research process with the ability to scale. Leveraging artificial intelligence, the platform can conduct and synthesize video, audio, and text interviews with a vast number of participants simultaneously.

It excels in running hundreds of interviews simultaneously, probing deeper into participant responses to extract insights and understand 'why' behind the answers.

The service allows for research guides to be uploaded and tailored by users, alongside the ability to recruit participants utilizing Outsets panel or integrating user's private panel partners.

Offering an AI-powered synthesis of research, Outset is built to facilitate efficient discovery of insights from participant interactions by digging deep to extract details that matter the most.

Valued for its speed and quality of responses, Outset offers the potential to significantly accelerate the delivery of research findings. It enables users to focus more on critical tasks such as understanding the consumer and designing products by eliminating the need for conducting countless hours of interviewing and labeling.

The tools ability to eliciting detailed and specific long-form responses from users has been considered particularly helpful for understanding customer priorities.

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Outset was manually vetted by our editorial team and was first featured on March 3rd 2023.

Pros and Cons

Pros

Access to large language models
Single API access to models
Option to host open-source model
Prompt creation, testing, and collaboration
Testing with real user data
Performance logging and monitoring
Optimizing costs across models
Graceful failover between models
Generate customized website templates
SEO-optimized content drafting
Auto-summation of conversations
Manages load, uptime, and cost
Generates feedback loop with tagging
End-user feedback integration
Product metric tracking and optimization
Assisted performance reviews
Auto-generated content outlines
Marketing content idea generation
Survey questions suggestion
User-personalized type-ahead experience
Job description generator
Assisted help desk
Structured open-ended feedback

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Cons

No offline functionality
Requires constant internet connection
No model training capability
No native mobile app support
No support for non-English languages
Dependency on third-party models
No clear security measures
Limited API functionality

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3 alternatives to Outset for User interviews

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