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Overview
Repli is a tool designed to automate customer service and lead generation on websites with a smart AI chatbot. Equipped with the ability to answer visitor queries, offer support, and capture leads, it functions effectively even during offline periods.
The chatbot can be easily embedded on your website with no coding skills required. You can then feed the AI with knowledge from your website, documents, or FAQs to train and customize its responses and personality.
The tool is designed to increase customer engagement by providing instant support and answers to queries round the clock. It helps in saving valuable time by handling routine inquiries and capturing potential customers when you're not available or busy.
Among its key features are real-time engagement with visitors, conversation management from a centralized dashboard with real-time updates, tracking and managing leads captured through chat widgets, and testing and fine-tuning of chatbot responses before deployment.
It's powered by OpenAI for natural interaction based on your knowledge base, maintains conversation history for review and analysis, and comes with lead capture forms for gathering visitor details.
Importantly, users can also manually take over chats or assign them to team members when necessary.
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