Q&A

What is Rootly?

Rootly is an AI-based tool designed to streamline incident management processes. It automates repetitive tasks and supports incident lifecycle from alert to retrospective using GenAI.

What platforms does Rootly integrate with?

Rootly integrates with several platforms including Slack, PagerDuty, Opsgenie, Jira, and Google Docs.

How does Rootly use AI to support incident management processes?

Rootly uses AI to aid in incident summarization and detect related incidents based on past occurrences. It offers proactive troubleshooting suggestions and interacts with other tools to fetch data. Additionally, it uses an AI editor for text rectification, and an AI-powered learning feature to suggest action items and generate retrospectives.

What are the key features of Rootly?

Rootly's key features include incident creation, automated runbooks, status pages, incident retrospectives, metrics, and a broad array of integrations.

How does Rootly's related incident detection feature work?

Rootly's related incident detection feature uses AI to identify similarities based on previous incidents, which leads to efficient resolutions.

How does Rootly offer proactive troubleshooting?

Rootly offers proactive troubleshooting suggestions using AI. It provides guidance to help resolve or debug incidents, even offering ideas that may have not been considered before.

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What kind of data can Rootly fetch from other tools?

Rootly can fetch data from other tools to provide a comprehensive view of incident-related information. Examples include fetching recent commits from Github or latest monitors from Datadog.

What is Rootly's AI editor and how does it function?

Rootly's AI Editor is a tool that can rectify grammatical errors and adjust the length of any text. The aim is to ensure that communication during incidents is clear and easily understood.

How does Rootly ensure privacy and data security?

Rootly provides enterprise-grade privacy and robust security measures. It includes a data scrubbing feature to remove all personal and sensitive information before AI processing. Users have control over specific features and their data is never stored or used for training purposes.

What is the purpose of Rootly's data scrubbing feature?

The data scrubbing feature in Rootly removes all personal and sensitive information before sending it for AI processing. This ensures privacy and security of user data.

How does Rootly use AI to suggest action items and contributing factors?

Rootly uses AI-powered learning to suggest action items and potential contributing factors during and after incidents. The system analyses the context and offers suggestions to aid resolution and learning.

How does Rootly create status page updates?

Rootly can create status page updates using AI. It writes status updates for either public-facing pages or executive communications, adapting to the required tone.

What is the function of the Rootly AI Copilot?

The Rootly AI Copilot serves as a conversational assistant during incidents. It helps teams to progress and adapt their incident handling processes, learning from every incident to refine future responses.

Does Rootly store or use data for training purposes?

No, Rootly does not store or use data for training purposes. It is processed by OpenAI, but never used to train the AI.

How does Rootly adapt to the required tone during incident management?

Rootly uses its AI capabilities to adapt the tone of communication required during incident management. Whether it's writing status page updates for public-facing pages or executive communications, it can adjust the tone to fit the circumstance.

What does 91% faster incident resolution with Rootly AI mean?

The statement '91% faster incident resolution with Rootly AI' points to the efficiency gained when using Rootly. The tool's automated processes, AI-powered suggestions, and comprehensive integrations can significantly speed up the time taken to resolve incidents.

Can Rootly detect key similarities based on past incidents?

Yes, Rootly's AI has a related incident detection feature that is designed to detect key similarities based on past incidents. This significantly aids in efficient incident resolution.

What is the function of Rootly's incident summarization feature?

Rootly's incident summarization feature uses AI to generate summaries that quickly bring users up to speed, regardless of when they join the incident.

How does Rootly's automatic metric reports work?

Rootly's automatic metric reports provide concise incident-related metrics in a digestible format which aids in analysing and understanding key factors and outcomes of incidents.

Can Rootly interact with Datadog and GitHub?

Yes, Rootly can interact with Datadog and GitHub. It can fetch specific data such as recent commits from Github or latest monitors from Datadog, acting as a single interface to interact with your tools.

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