Pros and Cons

Pros

Records and transcribes sales calls

Audio and video call support

CRM integration

Automatic CRM updates

Integrates with call systems

Data-driven sales advice

Sales strategy analytics

Automated follow-ups

Calendar integration

GDPR compliant

Close to ISO 27001 certification

Sensitive data handling

Highlights key conversation information

Email and calendar automation

Preparing and sending follow-up emails

Schedules next meetings

Integrates with favorite tools

Detailed call information in CRM

Refines sales techniques through insights

Automatic recording and transcription

Customizable triggers for data

Captures budgets, solutions, deadlines

Seamless tool integration

Streamlined workflow

Boosts sales performance

Tailors sales process

Automated Task Automation

Transcription accuracy 85%-90%

Sales Team Training Adoption

Supports 102 languages

Setup in 10 seconds

2 weeks free trial

Customizable CRM data sync

Integrates with Salesforce and HubSpot

Handles voice recording in-person meetings

Optimized speech-to-text model

Supports American and European privacy regulations

Pro, Business and Custom packages

Capture and analysis of sales calls

Offers visibility into sales calls

Ideal for B2B sales teams

Multi-level sales team application

Identifies topics discussed in call

Shines light on team's sales conversations

Automated CRM, emails and calendar

Identifies blockage points in sales funnel

View 41 more pros

Cons

Limited CRM integration

No on-premises option

Doesn't support real-time transcription

Depends on internet connection

No mobile application

No API for developers

View 1 more cons

Q&A

What is the main function of Ting AI?

Ting AI primarily functions as an AI sales assistant tool for professional B2B sales teams. It helps enhance the effectiveness of sales conversations by recording and transcribing sales calls. It provides data-driven personalized advice based on user conversations and employs advanced analytics to optimize sales strategies.

How does Ting AI record and transcribe sales calls?

Ting AI can automatically record and transcribe sales calls, both audio and video, with precision. A 'Ting AI bot' joins each scheduled sales call as a virtual attendee to record the session. Once each call is finished, it converts the audio into text format, creating a transcription that then gets directly stored in the user's CRM.

Can Ting AI integrate with my CRM?

Yes, Ting AI can effectively integrate with your CRM. It automatically integrates with most prevalent CRM systems. It also supports seamless integration with your existing tools, including popular ones like HubSpot and Salesforce.

What is the benefit of automatic CRM updates with Ting AI?

Automatic CRM updates offered by Ting AI eliminate manual data entry, thereby saving time and ensuring data accuracy. Detailed call information is automatically recorded directly in your CRM, which enhances the efficiency of data handling and allows sales teams to focus more on closing deals.

How does Ting AI provide meeting summarization?

Ting AI offers AI-powered meeting summarization. It automatically captures key information from conversations and highlights them. This function primarily focuses on data like budgets, solutions, and deadlines, thus ensuring that no vital information is missed.

Can Ting AI provide personalized advice to improve sales techniques?

Yes, Ting AI is capable of providing personalized advice to improve sales techniques. The advice is data-driven and based on user conversations, which enables continual refinement of sales techniques and enhances sales performance.

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What advanced analytics can Ting AI provide to improve sales strategies?

Ting AI uses advanced analytics to help improve sales strategies. It uses its technology to analyze calls at the individual and aggregate level. These insights promote a more data-driven decision-making process, which helps in optimizing sales strategies and ultimately can boost closing rates.

How does Ting AI handle automated follow-ups?

Ting AI uses intelligent task automation to handle automated follow-ups. It can prepare and send follow-up emails and schedule the next meetings, allowing sales teams to primarily focus on deal closures instead of managing schedules.

Can Ting AI integrate with my calendar to identify upcoming meetings and calls?

Yes, Ting AI integrates with your calendar to identify upcoming meetings and calls. The setup starts with a simple calendar integration, after which Ting AI scans each sales rep's calendar to find upcoming sales meetings, calls, or demos to record.

Is Ting AI fully GDPR compliant?

Yes, Ting AI is fully GDPR compliant, adhering to the stringent standards set by the General Data Protection Regulation, ensuring the proper handling of user data.

What is the status of Ting AI's ISO 27001 certification?

Ting AI is in the final stages of its ISO 27001 certification. This certification is a globally recognized standard outlining the best practices for an information security management system (ISMS).

How does Ting AI handle sensitive call data?

Ting AI maintains a strict standard while handling sensitive call data. It adheres to bank-level encryption and rigorous data protection protocols to ensure the user data, including call information, is securely stored.

How does the AI assistant function in Ting AI?

Ting AI's AI assistant aids in boosting sales performance. It yields intelligent insights to refine sales techniques and offers personalized advice based on the team's conversations. Additionally, it helps with automation tasks, such as preparing and sending follow-up emails and scheduling meetings.

Which prevalent call systems can Ting AI integrate with?

Ting AI has the capacity to integrate with all major call systems. This allows for seamless recording and transcription of sales calls, whether they are made through a phone or conference call system.

How can I set up Ting AI?

The setup process of Ting AI is straightforward. It starts with a simple three-clicks calendar integration that scans each sales rep's calendar for upcoming sales meetings, calls, or demos to record. The 'Ting AI bot' then joins each scheduled sales call to record the session.

Can I trust Ting AI with my data?

Yes, you can trust Ting AI with your data. Ting AI is fully GDPR compliant, and it is in the final stages of ISO 27001 certification. This includes bank-level encryption and rigorous data protection protocols to ensure the security of your data.

Is Ting AI an effective tool for professional B2B sales teams?

Absolutely. Ting AI is a tool specifically designed for professional B2B sales teams. It aids in refining sales techniques based on data-driven personalized advice and uses advanced analytics to optimize sales strategies and enhance overall sales conversation effectiveness.

How does Ting AI boost closing rates?

Ting AI can boost closing rates by providing data-driven personalized advice based on user conversations. This enables the continual refinement of sales techniques. Moreover, it employs advanced analytics to improve sales strategies, which can lead to higher closing rates.

What are the specific features of Ting AI that enhance sales conversation effectiveness?

Ting AI incorporates several specific features that enhance sales conversation effectiveness. These include automatic recording and transcription of sales calls, AI-powered meeting summarisation, automatic CRM updates, data-driven personalized advice, advanced sales analytics, automated follow-ups, and simple calendar integration.

Does Ting AI support video call recording and transcription?

Yes, Ting AI supports the recording and transcription of video calls. The 'Ting AI bot' can join video meetings as a virtual attendee, recording both audio and video contents like screen shares, presentations, and demos. Once each call is finished, both audio and video are processed and transcribed into text format.

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