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Twig AI
AI analyzes docs to answer customer questions
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Twig AIv1.2
Customer support
7,364
5.0
Inputs:
Outputs:
AI analyzes docs to answer customer questions
Most popular alternative: IllumiChat (871 saves)
Author
Twig AI Agents are able to perform action that the typical AI Support Engineer performs. Including answering QnA, Looking up user data, Taking Actions, Making API calls etc.
Chandan Maruthi
🛠️ 1 tool
Twig support several interfaces including web, InApp Integrations, Browser Integrations and ticketing tool integrations into ZenDesk, HelpScout.
Twig is an AI-powered tool designed to help users quickly and easily find the answers they need from technical documentation without having to spend hours sifting through endless pages of documents. The tool works by semantically analyzing documentation, knowledge bases, past support tickets, and other data sources to provide accurate responses to customers' complex questions. This significantly reduces the costs of customer support by up to 30%. Twig's AI models are trained on publicly available data, allowing it to find and recommend relevant responses to user questions with confidence. The recommended responses include citations that increase the trustworthiness of the response by showing users where to find additional information. Twig also helps support agents become more productive by automating tedious tasks and providing powerful tools that replace busy work with human empathy. It enables agents to improve the quality of customer engagement by bringing higher minimum standards on response quality and helping them notice potential risks in responses. Twig can integrate with most popular documentation and knowledge base products, and it sanitizes data, removing any personally identifiable information (PII) to ensure privacy protection. Twig is an AI tool designed to significantly enhance the customer experience by providing accurate, relevant, and speedy responses to technical questions.
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Releases
Get notified when a new version of Twig AI is released
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Jan 3, 2025
Chandan Maruthi
Twig launches AI agents for B2B Customer Support. Twig's Agent factory allows customers to create and launch powerful AI agents for the users. These Agents can lookup user specific information, make API calls and take actions. In addition to a sophisticated AI QnA platform with automated evaluations.
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June 25, 2022
Chandan Maruthi
Initial release of Twig AI.
Pricing
Pricing model
Free Trial
Paid options from
$500/month
Billing frequency
Monthly
Customer support
7,364
5.0Prompts & Results
Add your own prompts and outputs to help others understand how to use this AI.
Twig AI was manually vetted by our editorial team and was first featured on March 7th 2023.
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36,08627Released 23d agoFree + from $19.99/mo
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840,575636v1.6 released 16d agoFree + from $12/mo
Reducing manual efforts in first-pass during code-review process helps speed up the "final check" before merging PRs
Pros and Cons
Pros
Fast, accurate technical support
Saves time finding documentation
Semantically analyzes data
Reduces customer support costs
Trains on public data
Recommends relevant user answers
Includes answer citations
Automates tedious tasks
Enhances agent productivity
Sets high response standards
Identifies response risks
Integrates with popular products
Sanitizes data for privacy
Speedy response to questions
Recommended responses increase trust
Improves customer engagement quality
Documentation and knowledge base integration
Daily data refreshes
Understanding document-specific structure
Links back to source
Sentiment analysis for risks
Improved support agent tools
View 17 more pros
Cons
Relies on Public Data
Dependent on Integrated Products
No Sentiment Analysis
Lacks Custom Training Data
No Mention of Multilingual Support
No Offline Capabilities
Lacking Advanced Analytics
Dependent on Quality of Documentations
No API Mentioned
No Autonomous Learning Feature
View 5 more cons
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Q&A
What is Twig AI?
Twig AI is an Artificial Intelligence powered tool that specializes in delivering accurate and fast technical support through a chatbot. It is designed to provide quick and appropriate answers to users directly from technical documentation.
What does Twig AI do?
Twig AI semantically analyzes technical documentation, knowledge bases, and past support tickets to provide accurate responses to complex customer queries. It integrates with popular documentation and knowledge base products to direct customers to relevant answers, thereby reducing the time and cost of customer support.
How does Twig AI answer complex customer support questions?
Twig AI uses AI models to semantically analyze technical documentation, past support tickets and other data sources. These models are trained on publicly available data to identify and provide the most relevant answers to users' complex queries.
What technologies does Twig AI use to deliver its services?
Twig AI employs advanced AI models that are trained on publicly available data. It uses semantic analysis technology to read and comprehend technical documentation, knowledge bases, and past support tickets. In addition, Twig AI uses sentiment analysis to help agents notice potential risks in responses.
How does Twig AI reduce customer support costs?
Twig AI reduces customer support costs by automating tasks that would typically require human involvement. This automation also leads to more accurate response selection, reducing the necessity for further interaction and thus lowering the costs by around 30%.
How is Twig AI trained to recognize and respond to questions?
Twig AI's models are trained on publicly available data. This training allows the AI to recognize various types of queries and accurately determine the most relevant responses from the analyzed documentation, knowledge bases, and past support tickets.
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