Boost subscription revenue with AI-powered retention

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September 18, 2024

VOZIQ AI

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Boost subscription revenue with AI-powered retention

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Overview

VOZIQ AI is an enterprise platform designed to enhance customer retention and increase customer lifetime value for subscription-based businesses. It is structured around artificial intelligence and machine learning models.

Central to the VOZIQ AI's functionality are the behavioural intelligence and customer intent analytics features that allow for analyzing complex patterns and uncovering customer goals at large scales.

It provides agent guidance to better equip retention agents, and includes an Intelligent IVR Routing feature that uses AI to automate risk-based call routing.

VOZIQ AI also offers predictive tools to spot at-risk customers, drive personalized price increase campaigns, and manage Net Promoter Score (NPS) risks.

The platform is designed for diverse industries such as telecommunications, retail energy providers, pest control, home security, and insurance. It aims to drive customer loyalty, reduce service costs, understand call context, reduce churn, and promote business growth.

VOZIQ AI allows for operational integrations to drive actions based on insights, facilitating a more proactive, data-driven, and customer-centric approach for organizations.

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March 25, 2023

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Customer retention VOZIQ AI

Customer retention

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Pros and Cons

Pros

Enhances customer retention

Increases customer lifetime value

Provides behavioural intelligence

Includes customer intent analytics

Uncovers complex customer patterns

Equips retention agents

Automates risk-based call routing

Discovers at-risk customers

Drives personalized price increase campaigns

Manages Net Promoter Score risks

Suited for diverse industries

Drives customer loyalty

Reduces service costs

Understands call context

Reduces churn

Promotes business growth

Operational integration capabilities

Proactive, data-driven approach

Optimized for subscription-based businesses

Proactively retains customers

Maximizes customer lifetime value

Delivered high customer lifetime value

Predicts and manages NPS risks

Ready for large scale applications

Turns retention agents into superstars

Continuous churn risk monitoring

Offers 10+ ML models

Tracks key retention metrics

Ensures faster risk detection

Produces addressable, actionable signals

Offers personalized, profitable retention

Unlimited access to VOZIQ experts

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Cons

Only for subscription-based businesses

Lack of integration information

Specific industry focus

Possible lack of customization

Focus on risk-based routing

No live chat support

Complex pattern analysis required

Over-reliance on agent guidance

May not support all languages

Potential expensive implementation

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Q&A

What is VOZIQ AI?

VOZIQ AI is an enterprise platform designed to boost customer retention and increase customer lifetime value for subscription-based businesses. It is built around artificial intelligence and machine learning models, offering features such as behavioral intelligence and customer intent analytics, agent guidance, and intelligent IVR routing.

Can VOZIQ AI analyze complex patterns?

Yes, VOZIQ AI can analyze complex patterns. Its behavioral intelligence feature is particularly designed for this purpose, allowing it to interpret intricate patterns and spotlight customer risk.

How does VOZIQ AI enhance customer retention?

VOZIQ AI enhances customer retention by helping to spot at-risk customers, manage Net Promoter Score (NPS) risks, and providing intelligent guidance for retention agents. It uses AI to automate risk-based call routing and drive personalized price increase campaigns. VOZIQ AI also supports understanding call context, which further aids in retention strategies.

What industries does VOZIQ AI cater to?

VOZIQ AI caters to various industries, including telecommunications, retail energy providers, pest control, home security, warranty and insurance.

What features does VOZIQ AI offer for customer intent analytics?

For customer intent analytics, VOZIQ AI unveils customer goals at scale. It centralizes customer retention operations, ensuring broad analysis of customer intent across all business interactions. This feature allows organizations to grasp what their customers aim to achieve, thus facilitating well-informed decision making.

How does VOZIQ AI's agent guidance work?

VOZIQ AI's agent guidance feature is designed to empower retention agents. It supplies these agents with the necessary information and tools to handle at-risk customers effectively, turning them into high-performing 'superstars' of customer retention.

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What is the Intelligent IVR Routing feature of VOZIQ AI?

VOZIQ AI's Intelligent IVR Routing is an AI-infused feature that automates risk-based call routing. It ensures that calls are instantly directed via the most risk-appropriate channels to enhance customer interactions and retention.

How can VOZIQ AI help in reducing churn rates?

VOZIQ AI reduces churn rates with AI-powered predictive tools that spot and proactively retain at-risk customers. Also, it streamlines retention-related operations, resulting in more efficient, timely, and effective responses to churn threats.

How does VOZIQ AI predict and manage Net Promoter Score (NPS) risks?

VOZIQ AI employs its AI-powered tools to predict and manage Net Promoter Score (NPS) risks. It identifies potential NPS risks for individual customers, enabling organizations to tailor strategies that safeguard and improve their NPS.

What tools does VOZIQ AI provide for spotting at-risk customers?

VOZIQ AI provides predictive tools that spot at-risk customers who might discontinue their subscription. By identifying such customers in advance, it allows businesses to execute proactive retention strategies and avoid the associated costs of customer loss.

Can VOZIQ AI drive personalized price increase campaigns?

Yes, VOZIQ AI can drive personalized price increase campaigns. Leveraging AI, it facilitates the delivery of tailored campaigns to each individual customer, ensuring a better response and minimal customer disruption.

What operational integrations does VOZIQ AI allow?

VOZIQ AI enables operational integrations to drive actions based on insights. These integrations align operational processes with customer-centric analytics, leading to a more proactive and data-driven approach to customer retention.

How can VOZIQ AI contribute to business growth?

VOZIQ AI promotes business growth by maximizing customer lifetime value and reducing churn rates. It guides businesses to act upon insights, execute personalized price increase campaigns, and manage NPS risks, all of which contribute to revenue growth and customer loyalty.

Does VOZIQ AI support any role-specific features?

VOZIQ AI supports several role-specific features. For retention roles, it provides agent guidance and AI tools for predicting customer retention. It offers features to support executive roles, customer care roles, customer-facing staff roles, and product roles, helping all these stakeholders play a part in enhancing the customer lifetime value.

Can VOZIQ AI help in reducing service costs?

VOZIQ AI can help in reducing service costs. By automating risk-based call routing and providing guidance to retention agents, it streamlines the customer service process, reducing the time and resources needed and thereby reducing service costs.

How can VOZIQ AI improve my subscription revenue?

VOZIQ AI boosts your subscription revenue by utilizing its AI-powered tools to reduce churn and maximize customer loyalty. It pinpoints at-risk customers and unveils their intent, allowing your business to cater to their needs more efficiently and increase their lifetime value.

Can VOZIQ AI support understanding call context?

VOZIQ AI supports understanding call context, enabling businesses to comprehend the customer's situation and intent more accurately. This understanding enables a quicker resolution of customer issues and more proactive customer service.

What type of AI and machine learning models does VOZIQ AI use?

VOZIQ AI uses more than ten different types of advanced AI and machine learning models. While the specific names or types of these models are not mentioned, they are integral to the AI's ability to analyze patterns, uncover customer intent, automate call routing, and predict customer retention or NPS risks.

How can VOZIQ AI help in driving customer loyalty?

VOZIQ AI can drive customer loyalty by using its machine learning models to continuously analyze customer behavior and intent, providing personalized agent guidance, and managing NPS risks. All these efforts aim at maximizing the customer's positive experience and their propensity to remain loyal to your business.

How does VOZIQ AI's behavioural intelligence feature work?

VOZIQ AI's behavioral intelligence feature analyzes complex patterns that lead to risk. This analysis allows VOZIQ AI to understand and predict customer behavior, thereby enabling proactive retention efforts and maximizing customer lifetime value.

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